JOB OPPORTUNITIES

Job Title: Market Mobile Customer Service Coordinator

Status: Non-Exempt, Regular Full Time

Pay Level: $19-$23/hour

Department: Market Mobile

Location: 10 Sims Ave Providence RI 02909

Reports to: Market Mobile Operations Director

JOB SUMMARY

The Market Mobile Customer Service Coordinator will work under the supervision of our Market Mobile Director. This role will relay critical communication to both customers and producers for Market Mobile and be responsible for handling various customer support tasks via phone and email. This includes entering orders, troubleshooting missing items, communicating delivery days and times, and other administrative tasks. The Market Mobile Customer Service Coordinator should have a keen attention to detail, experience in a customer service forward position, show patience and kindness when interacting with customers and staff, and have a passion for finding resolutions as it relates to customer orders. 

The Customer Service Coordinator will also be responsible for keeping customer invoices up to date and communicating changes to the Business & Administration team. They will help to grow sales by retaining current relationships and fostering new relationships with a focus on timely communication and professionalism. This position works closely with the entire Market Mobile team. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Specific Responsibilities

• • Communication 
    • ​​Portraying a positive company image and engaging in professional and friendly communications with customers
    • Promptly make calls and send emails to customers regarding shorted items and substitutions.
    • Answer Market Mobile emails within one business day and phone calls are answered as they come in.
    • Communicate any customer concerns and changes to the MM operations team as needed.
    • Approach communication with customers and potential customers with an urgency toward retaining sales relationships.

• Account management

• • Ensure invoices are kept up to date and accurate; when a customer requests a change, adjust the invoice in a timely manner.
  • Assist producers and customers with MM account setup and troubleshooting.
  • Ensure wholesale lists are kept up to date.
  • Submit standing orders on the appropriate schedule.
  • Organize packing slips for next days packline 
  • Organize invoices for truck routes 
• Sales
  • The customer service associate will help find an appropriate substitution for customers if we cannot provide the exact item they are looking for.  
  • The customer service associate will provide samples and other materials to customers when requested.
  • Customers are coached and encouraged to order with the season.

Organizational Responsibilities

• Must uphold Farm Fresh RI Supervisor Standards in accordance with Tier 2.
• Must be able to build relationships with people from varied cultural, economic, educational, racial, and religious backgrounds.
• Must maintain a customer service orientation while considering solutions and interacting with external partners.
• Must be willing and able to work a flexible and changing schedule including early mornings (as early as 8am or evenings as late as 8pm occasionally with advance notice).

NON-ESSENTIAL DUTIES & RESPONSIBILITIES

• Spanish skills or other language skills
• Complete other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THIS ROLE 

• Must be able to think, react, iterate, and redirect in a fast-paced environment.
• Self-starter and ability to maintain a self-motivating attitude.
• Passion for local food systems and social justice.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Ability to juggle and track multiple tasks and responsibilities.
• Demonstrated commitment to the success of co-workers and Farm Fresh RI’s mission and values.
• Strong project management skills and ability to prioritize and handle a variety of assignments simultaneously in a vibrant work environment.

PHYSICAL DEMANDS (PHYSICAL, MENTAL, AND ENVIRONMENTAL)The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• While performing the duties of this job, the employee is regularly required to sit/stand for long periods of time at a desk; use hands to handle, or feel objects, tools, or controls on computers; reach with hands and arms; and talk or hear in meetings and on the telephone or on the computer in an office or variable setting.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Employees must be able to lift and carry up to 50 lbs.
• Ability to travel, which may include travel via car, train, airline, overnight hotel stays

To apply: Please submit cover letter and resume by email to hiring@farmfreshri.org with a subject line MM Customer Service Coordinator

Please no phone calls or drop-ins.