Providence, RI — Providence-based nonprofit local food hub, Farm Fresh RI is excited to announce that its Hope’s Harvest program has just recovered its one-millionth pound of food from local … Read More →
NEW CUSTOMERS
We’re thrilled that you’ve decided to purchase great food from local farms through Market Mobile. Not only will you get tasty food from a wide range of local farmers and producers in a single order and delivery, you will be helping our local economy thrive.
Market Mobile Basics
Price Lists
Twice a week, Farm Fresh works with local farmers and producers to list their locally grown and produced food for sale online. Farmers log on to the Market Mobile platform and enter the products they will be able to harvest that particular week, the quantity available, and the price per unit.
Ordering Day
We send an order reminder email to customers twice a week. Customers shop for local food from 100+ farmers and producers in just one simple online order, delivery/pickup, and payment. It's like shopping at the farmers market online! Early the following morning, those orders are sent to the farmers/producers for harvesting and preparation.
To shop on Market Mobile, visit marketmobile.org and log in. Browse for food by specific Producer or by Product, and narrow it down with a variety of filters like "dairy," "plant-based," and so on. For each item you'd like to buy, set the quantity and click "Add to Cart." Once you're done shopping, be sure to click "Checkout" to place your order. If you don't receive a confirmation email, your order was not submitted.
Use the top menu bar to access everything you need to navigate your Market Mobile account:
- Click the Cart icon to view your cart and check out to submit your order.
- Click the Person icon to view your:
- Dashboard - view your account at a glance
- Orders - view your previously placed order
- Addresses - add and update your saved and default address
- Credit Cards - update default credit card information
- Account Details - update your name, phone number, business name (if applicable), and preferred communication method (phone/text or email)
Harvesting & Receiving
Once customers finish ordering, Farmers/Producers are notified about what's been ordered—and then harvest and prepare orders for our packhouse. Once delivered to us, items fresh from the fields are sorted into the appropriate temperature/moisture coolers.
Delivery day!
Very early in the morning, a crew of Farm Fresh RI staff and volunteers aggregate products into customer orders, pack our delivery trucks, and prepare for curbside pickups. We pay farmers and producers first, and invoice customers. There is a $5 delivery fee for each home delivery. Customers can also choose curbside pickup at Farm Fresh RI for no fee instead of receiving a delivery.
Farm Fresh RI is a nonprofit organization. We charge our farmers/producers a 20 percent brokerage fee on sales, which helps to financially support the Market Mobile program — the infrastructure and staffing needed to make everything go. This brokerage fee returns to Farm Fresh about 50% of the income needed to support the program. The other 50% is generated from charitable sources. This fee helps us support the expenses associated with aggregating, packing, and distributing orders. Market Mobile works for customers and producers; the savings provided through shared deliveries and invoicing is greater than what it would cost farmers to individually sell, deliver, and invoice such a wide range of customers. Learn more about our fees and how we operate.
Tuesday/Wednesday Delivery
- Tuesday-Wednesday: Producers list products available based on that week's harvest
- Thursday (12am) - Friday (6:30am): Customers place orders
- Monday: Producers harvest and deliver their produce to Farm Fresh RI's packhouse
- Tuesday-Wednesday: Food is aggregated into orders and delivered out to customers
Thursday/Friday Delivery
- Friday-Sunday: Producers list products available based on that week's harvest
- Monday (12am) - Tuesday (6:30am): Customers place orders
- Wednesday: Producers harvest and deliver their produce to Farm Fresh RI's Packhouse
- Thursday-Friday: Food is aggregated into orders and delivered out to customers
You will receive a communication with a more specific delivery day and timeframe estimate once the order window is closed and we build our routes for the day. To update your communication preferences, click the Person icon located at the top-right of the Market Mobile platform. Then choose "Account Details." If you have a delivery request outside our typical delivery schedule, please email us at a marketmobile@farmfreshri.org. Although we can not guarantee delivery at a specific time, we will do our best to honor your needs.
To add any helpful delivery instructions for our drivers, click the Person icon located at the top-right of the Market Mobile platform. Choose "Addresses" and Add or Edit an address to access the "Delivery Notes." when adding or editing your "Addresses." Both of these account pages can be found at the top-right of the page when you click the Person icon.
For all curbside pickup orders, there is a $60 order minimum.
Home Delivery
For home deliveries in Providence there is a $60 order minimum. Other cities in RI and MA have higher order minimums the further away they are from our facility in Providence. For example, the standard order minimum is $100 for residences in Pawtucket and the East Bay. Please email marketmobile@farmfreshri.org for detailed information about deliveries in your location.
Wholesale Delivery
For wholesale deliveries in Providence, Pawtucket, and East Bay towns, there is a $100 order minimum. Other cities in RI and MA have higher order minimums the further they are from our facility in Providence. Please email marketmobile@farmfreshri.org for detailed information about deliveries in your location.
For orders that do not meet the minimum requirements, a small below-minimum order fee is added, proportional to how close the order is to the minimum. The fee is 20% of the difference the subtotal is from the minimum order value. For example, orders $30 below the minimum would incur a $6.00 fee and orders $4 below would incur a 80¢ fee.
FAQ for Home Customers
We offer home delivery to Providence, Pawtucket, East Bay, and Newport. If you are outside of these delivery areas, you are welcome to place an order for contactless pickup at our packhouse, located at 10 Sims Ave in Providence, RI.
1) Create an account at marketmobile.farmfreshri.org. Once signed up, return to this same page to log in for future orders.
2) Once logged in, begin shopping for delicious local food!. Browse by specific Producer or by Product, and narrow it down with a variety of filters like "dairy," "plant-based," and so on. For each item you'd like to buy, set the quantity and click "Add to Cart."
3) Once you're done shopping, be sure to click "Checkout" to place your order. If you don't receive a confirmation email, your order was not submitted.
Use the top menu bar to access everything you need to navigate your Market Mobile account:
- Click the Cart icon to view your cart and check out to submit your order.
- Click the Person icon to view your:
- Dashboard - view your account at a glance
- Orders - view your previously placed order
- Addresses - add and update your saved and default address
- Credit Cards - update default credit card information
- Account Details - update your name, phone number, business name (if applicable), and preferred communication method (phone/text or email)
To use your EBT card to pay with Supplemental Nutrition Assistance Program (SNAP) benefits, please email us at SNAP@farmfreshri.org before you have placed your order.
The order form opens at 8:00am on Mondays and Thursdays and is intended to remain open all day. However, during this time of heightened demand, we recommend placing orders as early as possible.
- Orders placed Mondays can be picked up Friday (10am-4pm) curbside, or will be delivered either Thursday or Friday (we will notify you).
- Orders placed Thursdays can be picked up Tuesday (10am-4pm) curbside, or will be delivered either Tuesday or Wednesday (we will notify you).
- Unfortunately we can no longer provide delivery for SNAP/ EBT orders but welcome you to use our curbside pickup option.
The order form is intentionally inactive outside these ordering windows. This allows local farmers and producers time to update what they have listed for sale based on their most current inventory.
We reserve the right to close ordering whenever we exceed our capacity to fulfill orders. Thank you for understanding as we continue to scale up our operations during this challenging time. To accommodate as many home deliveries as we can, we may be adding additional pickup/delivery days to our usual schedule. You will be notified about any changes to your pickup/delivery date. Our typical delivery hours are between 7am and 6pm. Orders can be expected sometime in that timeframe. Sorry, we aren't able to honor specific delivery-time requests.
Once you have finished shopping on Market Mobile, you will click "Checkout" to complete your order using credit, debit, or PayPal account.
We aim to complete deliveries between 7am and 6pm on delivery days. However, we cannot guarantee a specific delivery time and appreciate your understanding as we work to scale our services to meet current needs.
We will be dropping off orders outside your home. Our drivers will call once the delivery has been made. (To update your notification settings, click the Person icon at the top-right of the Market Mobile platform and choose "Account Details.") We highly recommend leaving a cooler outside with ice packs for staff to place your order in. Your order will be kept at the appropriate temperature until it arrives at your doorstep.
If you have specific delivery instructions you wish to pass on to the drivers, click the Person icon located at the top-right of the Market Mobile platform. Choose "Addresses" and Add or Edit an address to access the "Delivery Notes."
Thank you for your generosity! We have heard from many Market Mobile customers looking for a way to thank our delivery drivers and other team members. Your donation will go right to the team! Use our payment webpage and select "Market Mobile Employee Appreciation Fund" as your reason for payment. Thank you!
We are located at 10 Sims Ave in Providence, RI (on the corner of Sims and Kinsley Avenues). If you have chosen to pick up your order, enter the parking lot off of Kinsley Ave and park in any available spot, ideally toward the back where our loading docks are located. Text us when you arrive at 401-312-4355 — and be sure to include your invoice number and type of car you’re in. We will bring your order out to you. There is no need to leave your car. The whole process should take less than 10 minutes, depending on the size of your order.
If you have received your delivery or pickup order and notice that you were shorted an item, this is likely due to an unexpected shortage of product at the farm. On occasion there may also be a simple mixup with your order. (We're only human, after all.) Please fill out this simple online form to notify us about missing or incorrect products within 24 hours or receiving your order. We will ensure your invoice is updated and a refund is provided as quickly as possible. Sorry, we are unable to adjust invoices beyond this 24-hour period, as we will have already processed compensation to the farmers!
Food, customer, and employee safety has always been our top priority. We have robust COVID-19 mitigation practices and procedures in place at our packhouse. All orders will be provided to you without direct contact. Order pickups are provided curbside, and deliveries are dropped to your doorstep. Please rest assured we follow very strict personal hygiene and food safety rules. We are a USDA GMP audited warehouse facility. If you have specific food safety concerns or questions, please email foodsafety@farmfreshri.org.
Efforts to contain the spread of COVID-19 continue to evolve across the globe. We value transparency and will keep you informed as we continually evolve our practices to ensure the highest level of safety for our customers, farmers, and staff. Please don’t hesitate to reach out with any questions by calling us at (401) 312-4250 ext. 206 or emailing us at marketmobile@farmfreshri.org.
Thanks to those who've reached out about donating. We are a 501c3 nonprofit organization. If you would like to make a donation, your tax-deductible gift will be used in our work to increase access to local food and help local farmers thrive.
FAQ for Wholesale Buyers
We deliver to wholesale customers throughout Rhode Island, the Boston-metro area, and along the 95/128 corridor. We are also looking to grow our customer base and delivery routes, supporting both farmers and customers all over the New England region.
For wholesale deliveries to Providence, Pawtucket, East Bay and many RI towns, there is a $100 order minimum. Other cities in RI and MA have higher order minimums the further they are from our facility in Providence.
If you would like us to deliver to you but aren't sure that you're in our delivery area, please contact us at marketmobile@farmfreshri.org to see what your minimum order would be.
For orders that do not meet the minimum requirements, a small below-minimum order fee is added, proportional to how close the order is to the minimum. The fee is 20% of the difference the subtotal is from the minimum order value. For example, orders $30 below the minimum would incur a $6 fee and orders $4 below would incur a 80¢ fee.
- Create an account. Select the "Business Category" that best represents you. If you are a wholesale customer, you will also be asked to select your "Buyer Type." Once you create an account, you will be sent an email to verify your account. After you verify, you are able to begin ordering! You will also be sent an email confirming the verification that will have a link to our wholesale ordering platform, if that is applicable to you. We review these submissions on a rolling basis and you are still able to order from our residential price list in the meantime.
- Once logged in, you will see our marketplace You can browse by specific "Producers" or "Products" by navigating to either view at the top-left of your page. Search for a farmer or producer on the "Browse Producers" view or search for a specific product variety on the "Browse Products" view. You can also filter by product category, change the way products or producers aggregate on your screen, and see producers or products in a grid or list view. If you click an individual farmer or producer on the "Browse Producers" view, you will see their list of specific products they have available.
- To order, find an item you want to order from the producer lists or on the "Browse Products" view. Click the "+" to the right of the product to add it to your cart. Click "-" or the "Remove" button to remove an item from your cart. View the items in your cart anytime by clicking the Cart icon at the top-right of your page.
- Be sure to click the Cart and "Checkout" button to place your order. If you didn’t get a confirmation email, your order was not submitted. If you need to make a change to your order after it was submitted, please email marketmobile@farmfreshri.org. Please note that we can only make changes to your order during the order window before we finalize orders with our farmers and producers.
If you have questions about pricing or setting up standing orders, please contact marketmobile@farmfreshri.org
We run two weekly order/delivery cycles:
- Orders placed on Mondays will be delivered on Thursday
- Orders placed on Thursdays will be delivered on Tuesday
The order form opens at 12:01am on Mondays and Thursdays and is intended to remain open all day until 6:30 am the following day.
The order form is intentionally inactive outside these ordering windows. This allows local farmers and food makers time to update what they have listed for sale based on their most current inventory.
For new Market Mobile customers, we request payment COD (Cash On Delivery) or payment via Credit Card at checkout. Our drivers will gladly accept checks when they deliver to you, or you can pay during the checkout process as you are submitting your order.
Established Market Mobile wholesale customers are eligible to apply for payment terms. Once payment terms are established, you are able to select your payment terms as a payment option when checking out. Please reach out to finance@farmfreshri.org with questions about eligibility or to apply for payment terms.
Send checks or completed credit applications to Farm Fresh RI at 10 Sims Ave, unit 103, Providence, RI, 02909. We write checks to farmers within 10–15 days, regardless of when we receive your payment, so we are very appreciative of prompt payments!
We aim to complete deliveries between 7am and 6pm on delivery days. Although we can not guarantee delivery at a specific time, we do our best to honor your needs. If you have specific delivery instructions you wish to pass on to the drivers, click the Person icon located at the top-right of the Market Mobile platform. Choose "Addresses" and Add or Edit an address to access the "Delivery Notes."
If you are applying to become a Wholesale customer, you will be asked in your application to indicate the days and timeframes you can receive deliveries. Please include any helpful delivery information or special instructions as to where you would like your order dropped off (e.g., gate/door codes, door number, etc)
We do our best to contact wholesale customers as soon as we are aware of shortages from farmers and producers. If you receive an order with shortages that you were not previously made aware of, please contact marketmobile@farmfreshri.org or fill out this simple online form.
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10 Sims Ave, unit 103
Providence, RI 02909
401-312-4250
marketmobile@farmfreshri.org
VOLUNTEER
Join our fun team packing up food from local producers for delivery to local customers. Tuesday and Thursday early morning shifts in our Packhouse are available most weeks. LEARN MORE →
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